Client Policies

JuliVAGlobal hours are from Mondays-Thursdays. 10:00 a.m. -3:00 p.m. JuliVAGlobal will respond to clients within 24 hours. However if contacted on a weekend, JuliVAGlobal will respond the next business day.

JuliVAGlobal is closed on weekends and statutory holidays, (both in the US and Jamaica).

JuliVAGlobal will take off all (United States & Jamaica) public national holidays in addition to religious holidays.

Each invoice will be sent by the email that you provided from the initial contact or other wise stated from you. All Invoices will be processed by Wave and will be sent on a Friday. This may take up to 14 business days from the day the order was placed. As is standard practice, you are also warned that invoices may not be processed immediately.

JuliVAGlobal preferred payment is through Paypal. Clients are required to pay 100% upfront.

The estimate of all projects will be discussed and quoted before a project has started.

All prices are in U.S. dollars

Once a purchase is made via JuliVAGlobal Shop no full refund will be awarded. Once an order is placed.

JuliVAGlobal does not issue a full refund once the order is placed for a package/ task. As a client you are responsible for understanding this upon purchasing any package or task at JuliVAGlobal. 50% of your payment, along with additional fees associated with your order will be deducted, if you issue a refund within 24 hours.

Once a package/task has started or accomplished, JuliVAGlobal does not issue a refund. If at any time you cancel once a package/task has started or during a package/task no refund will be awarded. This also applies if the task is not completed in the specified time frame.

JuliVAGlobal always strives to satisfy her clients. JuliVAGlobal timeline for receipt of refund is the maximum 2 weeks. If the client has served a written notice within the time period. The client can request for a refund. This is accepted at juli@julivaglobal.com within the period of 24 hours after the order is placed. You should accompany this request with detailed and grounded reasons why you have applied for a refund.

50% of your deposit will not be refundable as this is made to secure your spot for a package/task to be completed in advance. In the event you issue a refund, time loss and client work would be taken into consideration. You must also be aware that credit card transactions charges and fluctuations in exchange rate on such refunds due to your payment, and banks involved in the transaction, will affect your final transaction.

JuliVAGlobal has no control over these charges and cannot predict the outcome, so all transactions will not be refunded in FULL, this includes 50% of your payment for securing your spot, bank and credit card fees which will be deducted. JuliVAGlobal is only responsible for issuing a refund where agreed upon within the stipulated time period.

As a client, you must provide all materials needed for the work to be completed upfront successfully before the project is started. If not, JuliVAGlobal has the right to terminate the contract and give notice of this by the end of 2 business days.

Each work/task will be shared via Asana and as such client must create an account with Asana in order to check the status of their task.

All contracts will be sent out to be digitally signed through a third party platform.

Referrals are my favourite way to gain new business. Any time that you generously make a referral to JuliVAGlobal, please let JuliVAGlobal know and JuliVAGlobal will be sure to acknowledge you with a special gift. JuliVAGlobal will offer you credit on a specific service chosen towards your next plan purchase ONLY if a new client is signed. You can fill out the Referral form HERE.

JuliVAGlobal prices are subjected to change.

 

 

 

 

 

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